We could not get reliable internet service to our office. When we had internet issues no one seemed to care. But Liberty truly wanted our business! They were very prompt and great to talk to. Generally, if there is some sort of issue, they call us before we know about it. If you need a great business class internet service, they are the only place to go.
“Their customer service and communication is excellent! Connect has always provided a prompt response to any requests we make and they’re great at notifying us in advance on any planned outages. They’re willing to listen to potential opportunities for growth which has helped us expand while still keeping our services with the same provider.”
“Anyone interested in looking for a new or alternative internet connection should consider Liberty Connect. The service has been extremely reliable, and provided us with an opportunity to focus on our customers and daily tasks rather than dealing with technical issues.”
“Liberty Connect’s customer service has been second to none. They continue to stay in contact to ensure we are happy with our service. If we have had any questions about our configuration they have been more than willing to come onsite, and test with us.”
“We are all treated like we matter. Although Liberty Connect is part of a larger company, it doesn’t feel like it on our end. We are a smaller company, and it’s very similar to working with us – we both genuinely care about our customers.”
At Liberty Connect, delivering safe and reliable fiber service to our customers is always our primary goal. With the rapidly evolving COVID-19 situation, we wanted to provide you with an update on the actions we’re taking to protect the health and safety of our customers and employees and to help ensure that the communities we serve can continue to count on the critical services we provide.
Supporting the health and safety of our employees
We have a pandemic preparedness plan in place and have established a task force that is working with guidance from the Centers for Disease Control and Prevention (CDC). This task force has spent several weeks preparing for how the virus might impact our organization and the communities we serve, and how to respond appropriately.
We continue to monitor the situation and actively share updates and information with our employees so that they can keep themselves and their families safe.
We have provided additional protective supplies and equipment to our frontline employees. We have limited employee travel, limited in-person meetings, and postponed larger gatherings and events.
To prevent the spread of the virus, we’re encouraging anyone who feels sick or has concerns regarding potential exposure to stay at home.
Ensuring the delivery of safe and reliable service
As a telecommunication provider, we often respond to extreme conditions and disasters. We plan and practice regularly to help ensure continuity of service. We take this responsibility seriously. As part of our pandemic response, we are implementing our emergency plan and quickly adjusting to conditions of the current COVID-19 situation to ensure safe and reliable service to our customers and communities.